SHIPPING POLICY

This Shipping Policy establishes standardized and transparent delivery rules for all orders placed on our official website. It governs the entire shipping process for all product categories available in our store, including tops, bottoms, exclusive women’s series, accessories, and travel equipment. This policy applies uniformly to all global customers without regional differentiation. By placing an order on our platform, you acknowledge and agree to all shipping terms outlined below. We are committed to providing stable, efficient, and cost-free global shipping services to deliver a reliable shopping experience for every user worldwide.

Order Processing & Handling Time

All orders submitted and successfully paid on our platform will enter a standardized processing queue. Our professional warehousing and packaging team will complete order verification, product inspection, sorting, and packaging procedures strictly in accordance with the order submission sequence. All in-stock items will be dispatched and shipped within 1 to 3 working days after order confirmation and payment completion. Order processing does not include weekends or official holidays, which will be excluded from the working day calculation. We adhere to rigorous pre-shipment quality checks to ensure that all delivered products are intact, qualified, and consistent with product page descriptions before shipment.

Global Delivery Timeframe

We implement a unified global delivery standard for all destinations worldwide, eliminating regional delivery differences to ensure equal service experience for every global customer. The standard delivery time for all orders is 6 to 12 working days after shipment. This unified delivery cycle applies to both domestic and international orders, with no separate delivery rules for different regions. Customers can accurately predict the receiving time according to the official delivery cycle, enjoying transparent and consistent logistics services.
To accommodate diverse customer needs, we provide optional expedited delivery services for urgent orders. Customers who require faster delivery can select the expedited shipping option during checkout to shorten the overall delivery period. All expedited services are implemented based on official logistics channel arrangements to ensure stable and fast transportation of packages.

Free Shipping Service

We provide 100% free worldwide shipping for all products on our website. There are no hidden shipping fees, handling fees, processing charges, or additional surcharges for any valid order, regardless of the order amount, product type, or delivery destination. All transaction settlements on our platform are uniformly denominated in USD, ensuring transparent and consistent billing standards for global users. This long-term free shipping commitment is designed to reduce customers’ shopping costs and deliver high-cost-performance shopping services.

Shipping Coverage & Restrictions

Our shipping services cover most regions and countries worldwide, supporting global delivery for all product lines including daily apparel and travel gear. While we strive to provide comprehensive shipping coverage, individual regions with special logistics restrictions, transportation embargoes, or abnormal customs policies may be temporarily unavailable for delivery. We will automatically block unavailable regions on the order page to avoid invalid order placement.
All shipped packages are professionally packaged with shockproof, dustproof and wear-resistant packaging materials, especially for travel equipment and accessory products with functional attributes, to prevent extrusion, damage or loss during long-distance transportation. Each package is equipped with complete logistics tracking information, allowing customers to monitor the real-time transportation status of orders.

Logistics Tracking & Order Updates

Once your order is shipped from our warehouse, we will update the corresponding logistics tracking number and delivery information in the order details in a timely manner. You can query the real-time transportation progress, transit status and delivery update of your package through the official tracking channel. We will actively synchronize key logistics nodes such as package departure, transit arrival and local delivery arrangement to ensure the whole shipping process is traceable and transparent.
In case of objective logistics delays caused by weather changes, local transportation adjustment, customs inspection and other uncontrollable factors, we will timely update the abnormal status and follow up the processing progress continuously. Our team will try our best to assist in promoting the delivery process and keep customers informed of the latest order situation.

Undelivered & Abnormal Shipping Handling

If the package fails to be delivered normally due to incorrect customer-provided delivery address, invalid contact information, unclaimed package or personal reasons, we will actively communicate and coordinate the secondary delivery arrangement. For shipping abnormalities caused by our official errors such as wrong delivery and missing delivery, we will bear the corresponding service responsibility and provide reasonable solutions including re-delivery, return assistance and other supporting services.
All abnormal shipping issues can be consulted and processed through our official channels. If you encounter problems such as lost packages, delayed delivery or abnormal logistics information, please contact our customer service team via the Contact Us page for professional assistance and problem solving.

After-Sales Shipping Rules

Combined with our official after-sales policy, all orders enjoy a 60-day return service and 5-10 working days refund processing mechanism. For return and replacement orders caused by product quality problems or our official errors, we will provide standardized return logistics guidance and supporting services. For personal reason returns, customers shall follow the official return process to complete commodity mailing and delivery, and we will strictly inspect the returned goods and process the refund within the specified time limit.

Policy Updates & Contact Information

We reserve the right to update and adjust this Shipping Policy according to logistics channel optimization, service upgrade and industry standard changes. The latest policy version will be published on our official website and take effect immediately after release. Continued use of our website and ordering services will be deemed as acceptance of the latest shipping policy terms. For any questions about shipping rules, order logistics and delivery services, please refer to the official contact channels and email addresses displayed on our Contact Us page to obtain professional support.