CUSTOMER SERVICE POLICY

This Customer Service Policy outlines the standardized service rules, service standards, and customer support principles that we strictly follow to deliver consistent, transparent, and high-quality shopping services to all global customers. All service procedures, including order processing, logistics distribution, after-sales support, and customer consultation, are implemented in accordance with the unified policy specifications to fully safeguard every customer’s legitimate shopping rights and interests. We adhere to the service principle of customer first, full transparency, and efficient response, and continuously optimize our service system based on actual customer needs.

General Service Rules

All products displayed on our website, including tops, bottoms, exclusive women’s series, accessories, and travel equipment, enjoy unified global service standards without regional differences. All transaction settlements on the platform are uniformly denominated in USD to ensure consistent and standardized payment services for global users. We provide full free shipping services for all commodities, with no additional shipping fees, handling fees, or hidden charges for any order, helping customers obtain cost-effective shopping experiences.
All customer services are executed in accordance with unified official specifications. Any service consultation, order problem feedback, and after-sales application must be processed through the official channels displayed on our Contact Us page. Our official email address and dedicated customer service consultation channels are all published on the Contact Us page, which is the only official way for service communication and problem handling.

Order Processing & Shipping Service Standards

We implement efficient order processing rules for all valid orders placed on our platform. After customers complete order payment and confirmation, our team will conduct order review, product sorting, and packaging preparation within the shortest time frame. All in-stock products will be shipped within 1 to 3 working days to ensure timely order delivery.
We adopt a unified global delivery standard for all orders. Regardless of the delivery destination, the uniform delivery time is 6 to 12 working days, realizing equal and consistent logistics services for all global customers. To meet the diverse delivery needs of different customers, we support flexible expedited delivery services. Customers who have urgent receiving demands can choose the expedited service to accelerate package transportation and delivery progress.

Return & Refund Service Specifications

To protect customer shopping experience and legitimate rights, we provide a standardized and humanized return and refund service. We support a 60-day return policy for all eligible products purchased on our website. Within 60 days after customers receive the goods, if the products have quality problems, do not match the display description, or fail to meet personal usage expectations, customers can initiate a formal return application in accordance with our official process.
After we receive and complete professional inspection and verification of the returned products, our finance and after-sales team will complete the official refund processing within 5 to 10 working days. The entire return and refund process is open, transparent, and standardized. We will strictly implement service specifications for every return order, timely update the processing progress, and ensure that customers can clearly grasp the order status. All refund procedures comply with the platform’s unified service rules to ensure fair and reasonable handling of each application.

Customer Consultation & Feedback Service

We attach great importance to every customer’s consultation demand and feedback suggestions. For any questions related to product consultation, order inquiry, logistics tracking, service consultation, and problem feedback, customers can obtain professional support through the Contact Us page. Our customer service team is professionally trained, with standardized service processes and rigorous service attitudes, capable of accurately answering customer questions and solving various shopping-related problems for users.
We take all customer feedback seriously. Every suggestion, opinion, and complaint from customers will be recorded, sorted out, and analyzed by our special team. We will continuously optimize product quality, logistics efficiency, service details and operating mechanisms based on customer feedback, so as to continuously upgrade the overall shopping experience and provide more intimate and professional services for global customers.

Service Commitment

We always take standardization, efficiency, transparency and professionalism as the core criteria of customer service. We strictly abide by all service policies and rules, refuse arbitrary service adjustments and irregular charges, and ensure that every customer can enjoy fair, standardized and high-quality shopping services. In the follow-up operation and service process, we will always maintain a rigorous service attitude, continuously improve the service system, and strive to create a reassuring, comfortable and satisfactory shopping environment for every global user.