REFUND POLICY

This Refund Policy clearly defines the official, standardized rules for return applications, refund reviews, refund processing timelines, and eligible refund scenarios for all orders placed on our official website. This policy applies to all product categories sold on our platform, including tops, bottoms, exclusive women’s series, accessories, and travel equipment. All customers who complete purchases on our website shall be deemed to have fully read, understood, and agreed to the terms of this Refund Policy. We implement unified global refund standards for all regional orders to ensure fair, transparent, and efficient after-sales refund services for every user worldwide.

General Refund Eligibility

We provide a customer-friendly 60-day return and refund window for all eligible products. From the date you receive your ordered items, you have a full 60 days to submit a valid return and refund application if you encounter product quality issues, item description inconsistencies, damaged delivery goods, or other legitimate problems that affect normal use. For personal reasons such as style mismatch, size dissatisfaction, or personal preference changes, we also support return applications within the valid 60-day period, provided that the products are kept in unused, undamaged, original condition with all original packaging and accessories intact.
All orders on our platform enjoy a unified free shipping service with no hidden fees, and all transactions are settled in unified USD currency. The refund standard will be implemented in accordance with the actual payment amount of the order, ensuring no arbitrary deduction or unreasonable charge during the refund process. All global customers enjoy the same refund qualification standards with no regional differences or discriminatory rules.

Order Shipping & Return Preconditions

All in-stock products on our website will be shipped within 1 to 3 working days after order confirmation, with a unified global delivery time of 6 to 12 working days. The unified logistics and service rules apply to all return and refund applications. Before submitting a refund request, customers are required to complete the full order receiving process. For unshipped orders, customers can apply for order cancellation and full refund directly after successful order verification.
To ensure the smooth processing of your refund application, all returned items must be returned in their original state, without man-made damage, wear, modification, or missing original accessories and packaging. Products that are damaged due to personal improper use, storage, or artificial damage will not be eligible for free return and refund services. Our professional after-sales team will conduct a strict inspection of all returned goods to confirm compliance with refund eligibility standards.

Refund Processing Timeline

We implement a standardized and efficient refund processing mechanism. After we receive your returned package and complete comprehensive inspection and verification of the product condition, our official finance and after-sales team will initiate the formal refund procedure. All eligible refund applications will be fully processed within 5 to 10 working days from the date of successful product inspection.
The overall refund progress is transparent and traceable. Once the refund is processed successfully, the corresponding funds will be returned to your original payment account. The specific arrival time of the refund funds is subject to the processing rules of your payment platform or bank system. We will strictly follow the unified time standard of 5-10 working days for internal processing and will not delay the refund progress without legitimate reasons.

Partial Refund & Special Scenario Rules

For orders containing multiple products, we support partial return and partial refund services. You can apply for a refund for individual eligible products in the order according to actual needs, and we will calculate the refund amount based on the unit price of the corresponding products. For bundled products or discounted combination orders, the refund amount will be calculated proportionally in accordance with the actual payment amount of the corresponding items.
In case of special scenarios such as abnormal logistics delivery, official order error, or product quality problems confirmed by our official inspection, we will take the initiative to optimize the refund processing procedure and prioritize the review and completion of your refund application to fully protect your legitimate shopping rights and interests.

Ineligible Refund Situations

To ensure the standardized operation of after-sales services, we have formulated clear ineligible refund rules. Refund applications will not be accepted if the 60-day return and refund validity period is exceeded. Products damaged by personal use, improper maintenance, artificial collision, or self-modification are not eligible for refund services. In addition, items with missing original packaging, accessories, labels, or obvious use traces that affect secondary sales will be rejected for refund applications after official inspection.
Fraudulent return, malicious repeated return applications, and other abnormal order behaviors that violate platform rules will be deemed invalid, and we have the right to reject such refund requests and retain the right to pursue corresponding responsibilities.

Refund Application Process

All return and refund applications need to be submitted through our official service channels. If you need to apply for a refund or consult relevant policy details, please visit our Contact Us page to contact our professional customer service team. All official consultation channels and contact email addresses are fully displayed on the Contact Us page. Our customer service team will guide you to complete the return application, information submission, logistics return and other follow-up procedures, and track the whole process of refund processing to ensure your rights are fully guaranteed.

Policy Updates & Interpretation

We reserve the right to update and optimize this Refund Policy irregularly according to platform service upgrades and industry standard adjustments. The latest policy content will be published on our official website page in a timely manner and take effect immediately. Your continued use of our website shopping services will be regarded as your recognition and acceptance of the latest refund policy terms. All terms of this policy are implemented in conjunction with our Customer Service Policy and other official platform rules.